trezor.io/start — Official Setup & Troubleshooting Guide for Trezor® Wallet

Why start at trezor.io/start?

trezor.io/start is the official entry point for anyone who owns a Trezor® Hardware Wallet. It ensures you download authentic software, follow secure setup steps, and apply the correct firmware. Using this official path avoids phishing sites and compromised downloads that can steal seed phrases or install malicious software.

Trezor® Suite — download and purpose

The Trezor® Suite App is the desktop and web interface for managing wallets, viewing balances, updating firmware, and signing transactions. Visit trezor.io/start and choose Trezor® Suite Download for your OS. For privacy-conscious users, the desktop Suite is preferred.

Tip: Always verify the domain and checksums (if available) when downloading. Never download Suite from third-party mirrors.

Trezor® Bridge — what it does

Trezor® Bridge is a small background service that enables communication between your browser and the physical device. If your browser doesn't detect the wallet, reinstall Bridge from the official Trezor® Bridge Download link on trezor.io/start and restart your browser.

The Trezor® Wallet login is hardware-based: connect your device and enter the PIN on the device screen. There is no cloud password. Common failure points include faulty USB cables, outdated Bridge, blocked browser permissions, or antivirus interference.

Try a different USB cable/port and avoid hubs.
Install or update Trezor® Bridge and the Suite App.
Use the Suite desktop app to bypass browser-specific issues.

Troubleshooting: login not working, connection errors

If you see Trezor® login not working, Unable to login Trezor®, or Error Connecting Trezor® Account, follow these steps: reinstall Bridge, update firmware via Suite, clear browser cache, and test on another computer. If Suite displays “Can’t verify Trezor® Wallet,” stop and re-check you’re on the official site before proceeding.

Account recovery & 2FA considerations

If your device is lost or damaged, you restore access using your 12–24 word recovery phrase. Only enter the phrase on your device or through the official Suite recovery process — never online. For Trezor® 2FA reset issues related to third-party services, contact those platforms directly; Trezor® does not manage external 2FA resets.

Trezor® Help Center & getting help

The Trezor® Help Center (linked from trezor.io/start) contains step-by-step articles, firmware notes, and security advisories. If you exhaust standard troubleshooting steps, collect device details and screenshots, then contact official support for guided assistance.

FAQ — quick answers based on user intent

1. Where do I download Trezor® Suite safely?: From trezor.io/start — choose the Suite download for your operating system.
2. My browser cannot detect my Trezor® — what now?: Install or reinstall Trezor® Bridge, restart the browser, try a different cable/port, or open the Suite desktop app.
3. How do I recover my wallet if my device is lost?: Use your 12/24-word recovery seed with the official recovery option in Trezor® Suite on a secure machine.
4. What causes “Can't verify Trezor® Wallet”?: Usually a connection or firmware mismatch — confirm you’re on the official site, update firmware, and reinstall Bridge if needed.
5. Can Trezor® reset 2FA for exchange accounts?: No — two-factor auth is controlled by the exchange or service provider. Use their support channels to reset 2FA.
6. Where is official help found?: All official guides and downloads are reachable from trezor.io/start and the linked Trezor® Help Center.